Maintenance

Please note all maintenance requests that are unnecessary or the tenant’s responsibility will be billed back to the tenant.  To avoid charges, please use the following guidelines before submitting requests.

Please note on most maintenance items My Home Leasing is required to get homeowner approval.  Please allow time for homeowner approval and contractor schedule.  Our goal is address maintenance issues as quickly as possible.

What is an “emergency maintenance” situation?
We define an “emergency” to be any situation where you or your family are in danger, or any situation where a failure to address the situation can result in immediate, ongoing, and substantial damage to the home.

Typical emergency situations are:

  • A fire in the home (call 911)
  • A flood at the home
  • No heat in winter
  • Electrical wiring failure
  • Roof leaks
  • Plumbing leaks.  NOTE:  Shut water off at main shutoff valve immediately!
  • Total Loss of power failure throughout your home, please call your power company
  • Complete sewer back up, please call 311 or city utilities service
  • Emergency Phone number – 704–998-2920

*If you detect a gas small – LEAVE THE HOME IMMEDIATELY.  USE A PHONE THAT IS NOT LOCATED IN THE HOME TO CALL YOUR GAS COMPANY.

PLEASE NOTE:

While it may be uncomfortable, a loss of air conditioning in hot weather is not an emergency.
A clogged toilet that is not overflowing, when there is a second toilet available, is not an emergency.  Tenant is responsible to plunge toilet if reasonable to do so.  A service provider can be recommended at tenant’s expense.

No Hot Water

  • If you have just moved in, have you arranged for the connection of Gas or Electricity?
  • If electric water heater, have you checked the breaker box?  Make sure the switch is in the ON position.
  • If gas, have you checked to see if your pilot light has gone out?  Some units can be easily relit, others may require a technician.

No Power

  • Have you contacted the power company?  They may be aware of an outage in the area.
  • Have you checked the breaker box?  It is possible that an overload has occurred and the safety switch has been activated and needs resetting.
  • Have you checked the GFCI outlets?  If an overload has occurred, this could cause the safety to be activated. The GFCI does not need to be next to the source of the outage.  Check all outlets and press the reset button.
    Lights or Electrical Outlets Are Not Working
  • Have you checked the breaker box?  If there has been an overload the safety switch may need resetting.
  • Have you checked the light bulb, and replaced if needed?
  • If there is no power to a dishwasher, is the wall switch in the ON position?

Garbage Disposal Not Working

  • Have you checked to see if it is plugged in?
  • Is there a blockage in the sink/blades?  IMPORTANT – Before putting hands down the sink to check for a blockage, make sure the unit is turned off at the wall and unplugged.
  • Have you checked the breaker box?  If there has been an overload the safety switch may need resetting.
  • Have you checked the safety switch?  This is normally a little red or black button on the underside (bottom) of the disposal unit.  This switch can be activated by an overload and simply needs to be reset.

Stove Element Is not Working

  • Have you checked the connections to make sure they are not loose or dirty?  Sometimes pulling the element out, cleaning them and putting them back in will fix the problem.

Washing Machine Is Not Working

  • Is water turned on the machine?
  • Have you checked to make sure the machine plugged in to power source?
  • Have you checked to make sure the lid is closed completely?
  • If the machine stopped before completing a cycle, have you checked to make sure it isn’t overloaded or out of balance?

Dryer Is Not Working

  • Have you checked the lint filter?  Dryers can automatically shut down due to overload of lint in the filter.

Leaks

Do the following immediately upon discovery of leak

  • Sink – Shut off valve underneath cabinet or at base of sink
  • Toilet – Shut off valve at base of toilet
  • HVAC – Shut off unit
  • If shutting off valves or unit does not stop leak at its source, shut off main water supply.

I’ve locked myself out of the property or I’ve lost my keys!  How can I get a replacement key?

Should tenant lose keys to the property or locks themselves out of the property, tenant shall be charged $25 for replacement key if agent is notified during normal business hours, 9:00 a.m. – 5:00 p.m., M – F.
If agent is notified after normal business hours or on weekends, tenant shall be charged $125 for replacement key.

Garage Remote Control Is Not Working

  • Have you tried replacing the batteries?
  • Is there something blocking the beam?
  • Are the motion sensors near the door in alignment?  Most units have a light on the sensors that shines green when aligned, or red when not aligned or an object is blocking the beams.

Make Online Maintenance Request

If you have already registered, please CLICK HERE to submit maintenance request.

If you have not received your invitation to sign into the Tenant Portal, please fill out the form below.

Tenant Portal Activation Request









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